Frequently Asked Questions

Creating a ShopperX account is quick and easy. Click on the "Sign Up" button in the top right corner of our website or app. You can register using your email address, or sign up with your Google, Apple, or Facebook account for faster access. After providing the required information and verifying your email address, your account will be active and ready to use.

If you've forgotten your password, click on the "Login" button and then select "Forgot Password". Enter the email address associated with your ShopperX account, and we'll send you a password reset link. The link will expire after 24 hours for security reasons. If you don't receive the email, please check your spam folder or contact our support team.

Yes, protecting your personal information is our top priority. We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your explicit consent. You can review our detailed Privacy Policy to learn more about how we collect, use, and protect your information.

Our AI shopping assistant uses advanced algorithms to understand your preferences and shopping habits. It analyzes millions of products across thousands of retailers in real-time to find the best matches for your search queries. Unlike traditional search engines, our AI understands natural language, so you can describe what you're looking for in conversational terms. It also learns from your interactions to provide increasingly personalized recommendations over time.

We make every effort to display current and accurate pricing information. Our system regularly updates prices from our retail partners, typically several times a day. However, prices can change rapidly, especially during sales or promotional periods. The final price will always be confirmed on the retailer's website before you complete your purchase. If you ever find a discrepancy, please let us know so we can update our records.

Yes, you can track all your orders through your ShopperX account dashboard. Since we partner with various retailers, the detailed tracking information comes directly from them. You'll receive email notifications with tracking updates, and you can also view real-time tracking information in your account. If you have any issues tracking your order, our customer service team is available to assist you.

Delivery times vary depending on the retailer, your location, and the shipping method selected. Most orders with standard shipping arrive within 3-5 business days. Premium members receive free expedited shipping on eligible items, which typically arrive in 1-2 business days. The estimated delivery date is always displayed before you complete your purchase, and you'll receive tracking information once your order ships.

Yes, we offer international shipping to over 100 countries. Delivery times and shipping costs for international orders depend on the destination country and the type of products ordered. Import duties, taxes, and customs fees may apply to international shipments and are the responsibility of the recipient. These additional charges vary by country and are not included in the displayed product prices or shipping costs.

We offer free standard shipping on all orders over $50 within the continental United States. Premium members receive free shipping on all orders regardless of order value, including free expedited shipping on eligible items. During special promotional periods, we may offer free shipping with no minimum purchase requirement. International shipping fees vary by location and are calculated at checkout.

We offer a 30-day return policy for most items. Products must be returned in their original condition with all packaging and accessories. Some products have special return conditions, which are clearly indicated on the product page. Premium members enjoy extended 60-day returns and free return shipping. Please note that personalized items and certain categories like intimate apparel cannot be returned unless defective.

To initiate a return, log into your ShopperX account and go to your order history. Select the order containing the item you wish to return, click on "Return Item," and follow the on-screen instructions. You'll receive a return shipping label by email (free for Premium members, nominal fee for standard accounts). Pack the item securely with all original packaging and attach the return label. Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

Once we receive your returned item, it typically takes 1-2 business days to inspect and process the return. After processing, refunds are issued to your original payment method and usually take 5-7 business days to appear in your account, depending on your bank or credit card company's policies. For store credit refunds, the credit is applied to your ShopperX account immediately after processing and can be used for future purchases.

Our AI learns your preferences through multiple channels: your search history, browsing patterns, items you view in detail, products you add to favorites, and your purchase history. It also considers how you interact with our recommendations and the feedback you provide. The more you use ShopperX, the better the AI becomes at predicting what you'll like. You can accelerate this learning process by completing your preference profile in your account settings.

Yes, you can manage your recommendation preferences in your account settings. You can choose to limit AI personalization or opt out completely, though this will reduce the personalized nature of your shopping experience. Even with the AI features disabled, you'll still have access to all ShopperX functionalities, including product search, price comparisons, and order tracking. Your privacy settings can be adjusted at any time without affecting your existing account or past orders.

We take the fairness and neutrality of our AI recommendations seriously. Our algorithms are designed to prioritize product quality, price, and relevance to your needs—not based on which retailers pay us more. We regularly audit our AI systems for bias and maintain diverse training data to ensure balanced recommendations. Our product ranking factors are transparent, and we clearly label any sponsored content. We welcome user feedback on our recommendation quality to continually improve our systems.